as of now | part time (25 hours per week) | limited contract (in the first year)
For your flexibility we offer this job in 95 % mobile working. You can live in Germany and practice this job conveniently from anywhere. We also offer up to 70 days mobile working in foreign countries. 5 % of that time are planned to have trainings or very important team meetings, which would happen onsite.
YOUR MISSION AT LILLYDOO CUSTOMER HAPPINESS
Together with your colleagues you create a feel-good atmosphere for our customers in constant contact with our international Customer Happiness Team. In your daily duties you take care of 1st Level Support inquiries via calls, chat and E-Mail. Furthermore, we offer you an open environment to evolve and implement your ideas.
WHAT WE OFFER YOU
Flexibility and Work-Life-Balance:
- 30 days vacation
- Mobile working as you like and up to 70 days mobile working in foreign countries
- Team Events
- 1 day charity team event
- Mental health support with OpenUp
Personal benefits:
- Free diaper subscription for parents
- Corporate Benefits Account
- Optionally: MOBIKOor givve® Lunch
- Optionally: givve® credit cardor Fitness First™membership subsidy (after probationary period)
- Company pension (20% employer contribution)
- Relocation assistance and Visa support
- Jobrad®
- Access to the mental-healt-tool OpenUp
WHAT WE ARE LOOKING FOR
- Experience in a Customer Service Position (Phone & E-Mail correspondence)
- Joy for the contact with customers and enjoying team work
- Service- and solution-oriented working method
- Willingness to work on Saturdays
- Very good Italian and Spanish language skills (C1/C2)
- Good knowledge of English
WHAT MAKES YOU STAND OUT
- additional language skills (German, Spanish, French or Dutch)
- Experience with the common Microsoft Office Programs
IMPORTANT JOB INFORMATION
- Working hours are distributed from Monday - Friday
- Between 8:00 a.m. and 18:00 p.m.
THESE TERMS SOUND FAMILIAR TO YOU
#CustomerSatisfaction #Ticketingsystem #CustomerHappines
* At LILLYDOO we recruit PRO diversity! As matter of course we unrestrictedly follow the Guide to the General Equal Treatment Act (AGG).
Art der Stelle: Teilzeit
Arbeitsstunden: 25 pro Woche
Arbeitszeiten:
- Gleitzeit
- Montag bis Freitag
Flexible Sprachanforderungen:
- Keine Deutschkenntnisse erforderlich
Leistungen:
- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Essenszuschuss
- Firmenhandy
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Kostenloser Parkplatz
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Sabbatical
- Zusätzliche Urlaubstage
Arbeitsort: Zum Teil im Homeoffice in 60314 Frankfurt am Main
